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Privacy Policy

Privacy Policy

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Last updated 8 October 2026

This Privacy Policy explains how Aussie Home Water Filtration (ABN 87 638 698 656) collects, uses and protects personal information when you use our website (https://aussiehomewaterfiltration.com.au), the AHWF mobile app, or our products and services. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information we collect

  • Details you give us through our website forms, the app, by phone or in person: your name, email address, phone number and property address
  • Details of your water test, quote, installation, warranty, service visits, invoices and payments
  • Photos taken at your property before and after installation, and installer checklists
  • Your app account details and notification preferences (we never see your password — it is stored encrypted)
  • Referral details if you join our referral program, refer a friend, or were referred by someone
  • Basic device information needed to send app notifications

How we use your information

  • To respond to your enquiries and provide customer service
  • To provide water tests, quotes, installation, servicing and warranty support
  • To keep track of job locations for maintenance and repair purposes
  • To send reminders, such as filter-change dates
  • To manage reward points and referrals
  • If you agreed, to tell you about offers — you can opt out at any time
  • To improve our website, app and services

Who we share it with

We do not sell your personal information. We share it only as needed with our staff, our licensed installers and the authorised local distributor who looks after your area, and with service providers that help us run our business (for example email, SMS, payment, hosting and app-notification providers). Some providers may store data outside Australia; we take reasonable steps to make sure they protect it.

Cookies and third-party services

Our website uses cookies needed for it to work and to remember a referral code you arrived with. Pages that show Google Maps or our live chat load those services, which may set their own cookies under their own privacy policies. You can block or clear cookies in your browser settings.

Keeping it safe

Your information is stored on secure systems with access limited to people who need it. Payment card details are handled by our payment provider and are not stored by us.

Data retention and deletion

You can view and update your details in the app (Profile → My details), delete your app account in the app, or ask us to delete your personal information at any time — see our Account Deletion page. We may need to keep some records, such as invoices and warranty records, where the law requires it.

Compliance with laws

We comply with all applicable data protection laws and regulations in Australia.

Contact us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, contact us at info@aussiehomewaterfiltration.com.au or 1300 265 179. We will respond within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).

FAQs

  • Health benefits of filtered water?
    Health

    Aussie Home Water Filtration’s filtered water eliminates harmful chemicals and contaminants, aiding in better digestion and nutrient absorption, and minimizing risks associated with metals and microplastics.

    Beauty

    Utilising filtered water for both drinking and bathing enhances beauty benefits. It promotes a youthful skin appearance, reduces skin irritations, and improves hair health by enhancing hydration and shine.

    Environment

    Aussie Home Water Filtration contributes to environmental health by reducing the need for bottled water, thus cutting down on plastic waste. Additionally, less detergent and cleaning products are needed with filtered water, further supporting a healthier environment.

    Home

    In the home, filtered water extends the life of plumbing and appliances, softens clothes, and decreases scale build-up. This results in a cleaner, more efficient home while reducing the use of harsh cleaning agents.

  • Financial benefits of filtered water?
    Longevity of Appliances and Plumbing

    Filtered water from Aussie Home Water Filtration minimises scale build-up and corrosion, thereby extending the lifespan of your home appliances and plumbing systems.

    Clothing Care

    The gentleness of filtered water on fabrics means your clothes maintain their quality for longer, reducing the frequency of replacements and clothing expenses.

    Personal Care Savings

    With filtered water, the need for expensive hair and skin care products can be reduced.

    Cleaning Efficiency

    Filtered water enhances the efficiency of home cleaning tasks. This can result in using less detergent and cleaning agents, contributing to further savings.

    Reduced Spending on Bottled Water

    For those who currently rely on bottled or boxed water, switching to Aussie Home Water Filtration’s filtration systems can lead to significant savings over time.

  • How often do filters need to be changed?

    We generally recommend changing filters every 6–12 months. However, the frequency can vary based on several factors including source water quality, daily consumption, and the specific filtration system.

  • How do I know when the filters need changing?

    Our filters typically last between 6–12 months. However, a noticeable drop in water pressure is a key indicator that it’s time for a change. Additionally, when you purchase a system, we add you to our database and will send timely reminders for filter replacements to ensure optimal performance.

  • How much does it cost?

    Our Starter Package offers an economical solution with the installation of a dedicated Oxy-Rich filtration system exclusively for your drinking water. For those considering our comprehensive, whole home systems, the final pricing is shaped by various factors including water source quality, consumption patterns, water pressure variances, and specific installation prerequisites.

    Want a precise quote? It’s on us! Schedule a brief site visit with our friendly professionals. We’ll conduct a water test, evaluate the necessary filters, and inspect the installation area to provide an accurate estimate.

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