Terms & Conditions | Aussie Home Water Filtration

Last updated 8 October 2026

These Terms & Conditions apply to bookings, products and services from Aussie Home Water Filtration (ABN 87 638 698 656) ("the Company", "we", "us"), and to using our website and the AHWF mobile app.

1. Purpose of Deposit

The deposit is paid to secure the booking, price, and installation schedule for the selected water filtration system with Aussie Home Water Filtration.

2. Cooling-Off Period

Customers are entitled to a cooling-off period of 2 working days from the date the deposit is paid.

3. Cancellation During Cooling-Off Period

Customers may cancel their booking within the cooling-off period by providing written notice (email, SMS, or signed letter).

4. Cancellation After Cooling-Off Period

If cancellation occurs after 48 hours (2 working days) of the cooling-off period, the deposit becomes fully non-refundable. No refund will be issued after 2 days or 48 hours under any circumstances.

5. Refund Policy

If the customer cancels within 48 hours of the cooling-off period, the refund amount will be 20% of the deposit paid.

6. Goods Once Sold – No Return Policy

All goods and filtration systems sold by the Company are final sale. Goods once sold will not be taken back, except where required by Australian Consumer Law.

7. Warranty Conditions

The warranty applies only when filters, parts, or replacement cartridges are purchased and replaced directly from Aussie Home Water Filtration. The warranty will be void if filters are replaced or serviced by any third-party supplier, technician, or company.

8. Transfer of Booking

Customers may request a booking date change. Approval depends on availability.

9. Pricing & Quotations

All quotations are valid at the time of issue. Changes to product availability or installation conditions may affect final pricing.

10. Installation Requirements

The customer must ensure access on the agreed installation date. Any failure or delay caused by the customer may incur rescheduling or additional fees.

11. Warranty and Product Documentation

All products include standard manufacturer warranties and service guidelines. Customers must retain proof of purchase for warranty claims. Your warranty certificate is also available in the AHWF app.

12. Water Tests

Free in-home water tests show your water quality on the day of the test and are not a laboratory analysis.

13. The AHWF App and Your Account

You must be 18 or over to create an account. Keep your password private — you are responsible for activity on your account. You can delete your account at any time (see our Account Deletion page).

14. Reward Points and Referrals

Points are earned as shown in the app and on our website. Points have no cash value, cannot be transferred, may expire as shown in the app, and can be redeemed against invoices at the value shown. Self-referrals and referrals of existing customers are not eligible. Points earned in error or through misuse may be removed. We may change or end the program by giving notice.

15. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in these terms limits those rights.

16. Terms Subject to Change

All terms and conditions are subject to change without prior notice and remain under the jurisdiction and discretion of Aussie Home Water Filtration (AHWF). The current version is always on our website and in the app.

17. Acceptance of Terms

Payment of the deposit confirms that the customer has read, understood, and agrees to these Terms & Conditions.

Contact

Aussie Home Water Filtration · 1300 265 179 · info@aussiehomewaterfiltration.com.au

FAQs

Health benefits of filtered water?

Health

Aussie Home Water Filtration’s filtered water eliminates harmful chemicals and contaminants, aiding in better digestion and nutrient absorption, and minimizing risks associated with metals and microplastics.

Beauty

Utilising filtered water for both drinking and bathing enhances beauty benefits. It promotes a youthful skin appearance, reduces skin irritations, and improves hair health by enhancing hydration and shine.

Environment

Aussie Home Water Filtration contributes to environmental health by reducing the need for bottled water, thus cutting down on plastic waste. Additionally, less detergent and cleaning products are needed with filtered water, further supporting a healthier environment.

Home

In the home, filtered water extends the life of plumbing and appliances, softens clothes, and decreases scale build-up. This results in a cleaner, more efficient home while reducing the use of harsh cleaning agents.
Financial benefits of filtered water?

Longevity of Appliances and Plumbing

Filtered water from Aussie Home Water Filtration minimises scale build-up and corrosion, thereby extending the lifespan of your home appliances and plumbing systems.

Clothing Care

The gentleness of filtered water on fabrics means your clothes maintain their quality for longer, reducing the frequency of replacements and clothing expenses.

Personal Care Savings

With filtered water, the need for expensive hair and skin care products can be reduced.

Cleaning Efficiency

Filtered water enhances the efficiency of home cleaning tasks. This can result in using less detergent and cleaning agents, contributing to further savings.

Reduced Spending on Bottled Water

For those who currently rely on bottled or boxed water, switching to Aussie Home Water Filtration’s filtration systems can lead to significant savings over time.
How often do filters need to be changed?

We generally recommend changing filters every 6–12 months. However, the frequency can vary based on several factors including source water quality, daily consumption, and the specific filtration system.
How do I know when the filters need changing?

Our filters typically last between 6–12 months. However, a noticeable drop in water pressure is a key indicator that it’s time for a change. Additionally, when you purchase a system, we add you to our database and will send timely reminders for filter replacements to ensure optimal performance.
How much does it cost?

Our Starter Package offers an economical solution with the installation of a dedicated Oxy-Rich filtration system exclusively for your drinking water. For those considering our comprehensive, whole home systems, the final pricing is shaped by various factors including water source quality, consumption patterns, water pressure variances, and specific installation prerequisites.

Want a precise quote? It’s on us! Schedule a brief site visit with our friendly professionals. We’ll conduct a water test, evaluate the necessary filters, and inspect the installation area to provide an accurate estimate.